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What's the Situation?
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What's the Situation?
This lady represents a pattern of how customers are handled. Complaints rose to 45% last month and there is no sign it is improving. The customer care department says it is the case of growing defective products. The production department claims all products pass high testing. Meanwhile, the high rate of returns continues. This impacts sales teams meeting their quota. It reduces the profits of the company. And there is no clear solution in sight.
There is strong pressure from competitors and the company could lose market share very quickly. |
What's the Situation?
This lady represents a pattern of how customers are handled. Complaints rose to 45% last month and there is no sign it is improving. The customer care department says it is the case of growing defective products. The production department claims all products pass high testing. Meanwhile, the high rate of returns continues. This impacts sales teams meeting their quota. It reduces the profits of the company. And there is no clear solution in sight.
There is strong pressure from competitors and the company could lose market share very quickly. |
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