(1) MRI - "I don't know what's wrong with this machine. Help!"

 
Situation
General information of the situation
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Situation
General information of the situation
Alert Others

Situation

The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
We just acquired this MRI machine but I'm having trouble with it. The liver image on the device is not showing properly. The attenuation colors are not reflecting on the screen as well, making it difficult to provide an accurate assessment of the patient's liver.
What's the biggest challenge?
This latest model is different from our previous device.
What's the objective?
I urgently need this machine to work to avoid a backlog in tests. Whether or not you're in this situation, put yourself in my place and think of how you will resolve it?
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Ray Jimenez    
April 15, 2020