About Situation Expert

You learn and become an expert faster when you "Learn Through Work."
To view more videos for owners, participants and team members and simple steps, click here.


Learning Fast Through Work Situations

We define expertise as capacities to "think through" problems and finding solutions. Anyone who "knows something" and "can do something" is an expert in his/her own area. He or she can contribute and share expertise no matter how narrow or expansive.

Situation Expert
(TM) supports continuous self-learning, critical thinking and creative problem-solving. We believe "Through Work We Learn." Situation Expert puts learners and team members in work situations. They learn by doing and thinking. They learn real-life issues! They become situation experts, fast!

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While at Work - To Fix, Solve and Improve Issues

Use the system anytime and anywhere to build expertise. Share experiences and seek help or assist others in:
  • Projects
  • Brainstorming
  • Problem-solving / Troubleshooting
  • Experience sharing
  • Success storytelling
  • Continuous self-directed learning
  • Saving knowledge from experiences


Add Real-Life Situations in Formal Learning to Help Learners Apply Ideas

Engage and help learners learn. Add in-depth discovery and meaningful real-life exercises in:
  • Microlearning
  • eLearning
  • Webinars
  • Classroom training
  • Coaching
  • On-the-job training
  • References and FAQs


The Process

The process starts with identifying a situation (Sitch). Workers and learners can then do Deep Dive Thinking and analyze the causes using a variety of tools. They can also provide solutions or search ideas in from other members’ experiences. Finally, workers and learners can post successes and impacts.
About flow 2

The Sitch (Situation)

A Sitch can be a challenge that the company/organization is facing or needing to reach out for help in solving. Sitches are situations, jams, issues, errors, gaps, troubles, stoppages, employee challenges and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.

Instant Thinking

After you create or review the Sitch, enter your Instant Thinking. Instant Thinking are initial thoughts, intuitions, gut feels, guesses, preliminary ideas, sometimes half-baked ideas but are helpful in brainstorming. These are based on your first impressions and instant recall of whatever memory you may have. In Deep Dive Thinking, you will do more deliberate thinking.

Deep Dive Thinking

Fix Sitches with the help of the different available Actions which enable analysis, critical thinking, assessments, visualizing, seeking patterns, learning from others, sharing work and collaboration. There are 20 Deep Dive Thinking Tools.


Analysis
Fishbones
Finding the causes for the Sitch. This helps clarify what to focus on when you fix, change or improve the Sitch. It focuses your attention on the right things.
80/20 Ideas
80/20 Rule is about asking the question "Which aspect of the problem or solution causes the greatest consequences or results?" Usually 20% of the problem or solution causes 80% of the consequence or results. This helps you focus on the right things.
Sketches
Sketch your ideas and items to help you visualize your understanding of the issues in the Sitch. You may want to sketch patterns, similarities or dissimilarities. Your sketch can be very basic, which is alright, or very advanced.
Frames
Frames present different views of the Sitch and help you gain a 360 degree perspective. These provide insights to possible biases. Your actions' success or failure are influenced by other people's feelings, culture, values, sentiments, and emotional attachments. Frames help you look at other people’s sentiments and emotional attachments and allow you to understand them better and refine your approaches and solutions.
Group Think Comments
This is an open discussion about the Sitch. You can post your observations, ask questions, reply and help others, add files, links, photos and videos. Also, you can use the other actions in Analysis, Solutions and Impacts for more specific actions.
Pros and Cons
One way to assess solutions and make go or no-go decisions is to list the pros, the reasons that favors the decisions, and the cons, the reasons that do not support the solution. This approach helps you to weigh things.

Solutions
Checklists
The checklists are steps, processes, procedures or lists of ideas to help fix, change or find a solution for the incident, situation, event, challenge, etc. This helps provide a quick guide to review main points.
Videos
Share a video, yours or others, from your company, Tube.com, TedX.com, and other sources that provide more ideas on how to deal with this situation. Share a video link that may help in the solution of the sitch. This adds valuable resources.
Downloads
Share a document, yours or others, from your company as references that provide more ideas on how to deal with the Sitch.
Links
Share a website link, yours or others, from your company that provide more ideas on how to deal with the Sitch.
What Ifs
This is a mini-scenario. By presenting a solution that shows the different scenarios, you improve your understanding of the options in solving the Sitch.
Workarounds
When you face challenges, sometimes you have no control over moving some obstacles. So what do you do? You develop workarounds. You workaround the obstacles and achieve your goals.

Results
Impacts
Share a small positive impact based on what have been observed as a result of fixing or finding a solution to the Sitch or challenge. The impact does not need to be accurate or big. It is an estimation. It is a very small positive impact in work and in oneself. This helps to see real-life impacts of the actions and learning.
Stories
Sharing a story is a way of sharing experiences. Answer the questions to complete the Story Arch.

Sense Making

Sense Making is capturing the essences of the patterns and connections of ideas that you think are valuable. This is a synthesis of the key ideas you learned from the Sitch. Others call this also as the "takeaways."