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Expertise and Thinking Capacities
Features & Benefits
 

 
 

BENEFITS


How can you benefit?

You can post a Sitch and get help from others on issues for which you need answers, solutions or insights. You can invite others to assist you in your Sitch. You can review and publish your progress through the Path to Expertise tool.
 

What are the benefits to team members?

When someone creates or replies to Sitches, your team develops a pool of valuable answers and insights on the most common issues your team encounters at work. You learn and build expertise by exchanging experiences with your team members.
 

What are the benefits to your company?

Your company will have a way of helping everyone learn, contribute and build their expertise. Situation Expert helps your company save costs, increase the speed of solutions and improve the company results.
 

What are the benefits to leaders, learning professionals or knowledge experts?

With your leadership, you help your team members and the company accelerate expertise and skill building. Situation Expert is a way to help teams share actions and knowledge to fix, solve and improve your company's pressing issues and problems. Situation Expert is a solution to problems of talent loss through attrition or turnover. It helps in retaining company wisdom and best practices and improving results and performance by immediate sharing of issues, problems, opportunities, and solutions.
 

What are benefits to instructional designers, developers, trainers, facilitators and leaders?

Situation Expert is a plug and play Software as a Service (SaaS). It is drastically reduces lesson development. You can use models from the libraries or start your own quickly. You can use Situation Expert as an add-on or single eLearning lesson, as well as connect to webinars and virtual training. Situation Expert is valuable when used in collaboration during work problem-solving and solutions development.
 
 

WORK IMPACT FEATURES


Sitches (Situation) Actions 

Sitches are situations, jams, issues, errors, gaps, troubles, stoppages, crisis, and many others that need to be fixed and solved. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results. There are over 25 Thinking Tools.
 

Workflows

A presentation of visual workflow, scheduler or timing of Sitches, events or learning situations.
 

Dynamic Impacts Survey 

Instant, short, random, small and flexible surveys to collect, store and process workers’ and learners’ needs based on gaps in work demands. The data is compared with the list of resources, and results are presented to the workers and learners for quick workflow learning.
 

Surface & Deep Learning

Tools are micro-interactive “apps” that aid in the “Thinking Through” process when dealing with Sitches (Situations) They enable learners and workers to analyze, create solutions, find patterns, report impacts, and provide learning feedback. The tools include among others: Fishbone Analysis, 80/20 Rules, Gap Analysis, Critical Impacts Study, Mapping, Frames, GroupThink, Pros and Cons, Checklist, Workarounds, What Ifs, Videos, Downloads, Links, and Sense Making.
 

Path to Expertise (Path2X)

 In Situation Expert, your Sitches, comments and other activities are tracked. The purpose of Path2X is to show you the areas of your Path to Expertise. You'll see your progress and a general idea of your interest areas. You will also see the topics that you worked on and you can directly access the Sitches from the list. Path2X provides your total points. You can sort by Recent, Expertise Type and Points. One valuable feature of your Path2X records is the display and announcement to your teams and company on how you are building your expertise.
 

Insights & Reflections

A method that allows learners to submit and store micro-insights from their readings and researches in the system's content. The insights are then compiled to show the learners’ and workers’ Path to Expertise (Path2X). The Insights indicate the reflections of the learners’ and workers’ learning paths.
 

Messaging and Alerts

In every aspect of the Situation Expert, Messaging and Alerts are in place to help facilitate the exchange of ideas among workers and learners, and help them solve, fix and improve work situations by applying Deep Learning processes.
 

Community

A larger way to organize an open interaction by members in the company to preview, share and access peers and resources for the whole organization.
 

Members Connections

 A method to encourage members to connect, follow and to be followed by peers for the purposes of easy and quick exchanges of experiences, resources, and solutions.
 

Deep Smarts

A recognition method where members provide feedback and extend awards to postings and sharing of knowledge that meet the Deep Learning deliberate thinking process.
 
 

LEARNING FEATURES


Curation

Organizing in multiple ways the different content resources and methods to help workers and learners find answers and match the knowledge and information to their Path to Expertise (Path2X), interests and need areas.
 

Collaborative Learning

These are the different micro-features that encourage free flow of conversations among members to exchange ideas and solutions. These include chats, discussions, notes, and private conversations. The social tools are integrated into all aspects of the system.
 

Advanced Groups

The ability to organize different workers' and learners' Sitches and Workflows that is unique to a specific department, division or tasks, functions, teams or a specific team of people.
 

Content Creation

The ability for account owners, administrators and content writers to create micro-lessons and programs. It allows tagging and naming conventions to track all types of content to support the Deep Learning process. Authors can add pages, videos, images, PDFs, documents, and other types of files.
 

Helpdesk

Account owners can use a default help guide information. They can also customize and add their own help and support information.
 

Support

Account owners can configure their own Support System to receive questions and inquiries, and process and track the issues to ensure that each issue is attended to.
 
 

GROWTH FEATURES


Journals and Goals

 It allows members to keep private notes on their discoveries, learnings, and other personal references.
 

Path to Expertise (Path2X)

In Situation Expert, your Sitches, comments and other activities are tracked. The purpose of Path2X is to show you the areas of your Path to Expertise. You'll see your progress and a general idea of your interest areas. You will also see the topics that you worked on and you can access directly the Sitches from the list. Path2X provides your total points. You can sort by Recent, Expertise Type, and Points. One valuable feature of your Path2X records is the display and announcement to your teams and company on how you are building your expertise.
 

Analytics / Metrics

A series of visual reports that capture dynamic data on Path to Expertise, Insights, Deep Learning Progress, Dynamic Impacts Surveys, Connections and Networks, Resources Utilized, Insights, Journals, Deep Smarts, and members' progress tracking.
 

XAPI

The Experience API (or xAPI) is a new specification for learning technology that makes it possible to collect data on the wide range of experiences a member has in Situation Expert. This API captures, in a consistent format, data from a member or group's activities in the different parts of Situation Expert. Account owners also have the option to report and integrate the data and reports in their LRS or tracking system.