"I don't know what's wrong with this machine. Help!"

The Sitch
General information of the situation

The Sitch

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What's the Situation?
We just acquired this machine but I'm having trouble with it. The liver image on the device is not showing properly. The attenuation colors are not reflecting on the screen as well, making it difficult to provide an accurate assessment of the patient's liver.
What's the biggest challenge?
This latest model is different from our previous device.
What's the objective?
I urgently need this machine to work to avoid a backlog in tests. Whether or not you're in this situation, put yourself in my place and think of how you will resolve it?
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Ray Jimenez    
April 15, 2020