"I don't know what's wrong with this machine. Help!"

The Sitch
General information of the situation

The Sitch

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You've taken the first step of your learning journey. Read through all of the Sitch details below. Then proceed with Analysis, Solutions, Results, and Feedback. When you've provided your answers and ideas, you can request help or insights from your peers, team members, or leaders by sending an alert message. Completing all the items in the Sitch process helps you examine the work situation, issue or challenge from different angles and in effect, expands your expertise.
What's the Situation?
We just acquired this machine but I'm having trouble with it. The liver image on the device is not showing properly. The attenuation colors are not reflecting on the screen as well, making it difficult to provide an accurate assessment of the patient's liver.
What's the biggest challenge?
This latest model is different from our previous device.
What's the objective?
I urgently need this machine to work to avoid a backlog in tests. Whether or not you're in this situation, put yourself in my place and think of how you will resolve it?
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Ray Jimenez    
April 15, 2020