Helpdesk

How to use Situation Expert

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User Registration and Login

How do I confirm my registration?

Confirm registration from the confirmation email sent to your registered email address. Upon clicking the "Confirm" link, you will be redirected to Situation Expert home page. Don't forget to check your Spam folder, too!

How can I recover my password?

Click the "Forgot your password" link in the Register/Login page. Type in your registered email address then click the "Send me the instructions" button. A password reset link will be sent to your email.

Overview

Where do I start?

Situation Expert is your tool to fix, solve and improve work issues and challenges. Situation Expert is about learning and building expertise by taking small actions. You start by creating or viewing a Sitch (a situation). You can reply or submit some details of the situation and then provide your Instant Thinking. To deepen your knowledge and skill, you go Deep Dive Thinking. When you repeat this process, you develop both intuitive thinking skills and deliberate reflection skills. Both skills help you build confidence and increase your expertise on specific situations and narrow areas.

How can you benefit?

You can post a Sitch and get help from others on issues you need answers, solutions or insights. You can invite others to assist you in your Sitch. You can review and publish your progress through the Path to Expertise tool.

What are the benefits to team members?

When someone creates or replies to Sitches, your team develops a pool of valuable answers and insights on the most common issues your team encounters at work. You learn and build expertise by exchanging experiences with your team members.

What are the benefits to your company?

Your company will have a way of helping everyone learn, contribute and build their expertise. Situation Expert helps your company save costs, increase speed of solutions and improve the company results.

What are benefits to leaders, learning professionals or knowledge experts?

With your leadership, you help your team members and the company accelerate expertise and skill building. Situation Expert is a way to help teams share actions and knowledge to fix, solve and improve issues and problems that are pressing to your company. Situation Expert is a solution to problems of talent loss through attrition or turnover, retaining company wisdom and best practices and improving results and performance by immediate sharing of issues, problems, opportunities and solutions.
 

Sitches

What is a Sitch?

A Sitch can be a challenge that the company/organization is facing or an issue that needs other's help in solving. Sitches are situations, jams, issues, errors, gaps, troubles, stoppages, employee challenges and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.

How do I create a Sitch?

Create a Sitch through the 'Create Sitch' button in the main page. You will be required to enter title and other details about the Sitch. Publish the Sitch to begin the challenge. You have the option to add videos, reference materials, files and documents that help in presenting your Sitch. You can send "Alert Others" or publish to your connections and get immediate answers.

How do I get others to help me fix, solve and improve on work issues and build my expertise?

One key benefit of Situation Expert is that you can immediately ask for help to fix, solve and improve problems at work. After creating a Sitch, you can send an Alert to your contacts and team members. You can also send a notice to your social network friends (if this is enabled by your administrator). You complete the form and enter your contacts' email addresses and names. Your contacts will instantly be alerted of your Sitch. Reaching out to others is the key in taking baby steps to improve your expertise.

How do I help others and contribute to their expertise development?

Be active and engage in conversations with your teams. When team members seek out your help, respond to them. For continuous improvements of your expertise, actively search Situation Expert for your interest topic areas.

Instant Thinking

How can I use Instant Thinking?​

After you create or review the Sitch, enter your Instant Thinking. Instant Thinking are your initial thoughts, intuitions, gut feelings, guesses, preliminary ideas, sometimes half-baked ideas but are helpful in brainstorming. These are based on your first impressions and instant recollections of whatever memory you may have regarding the issue. In Deep Dive Thinking you will do more deliberate thinking.

How do I create an Instant Thinking?

After you have created a Sitch, the "Next: Your Instant Thinking" button will appear on the page. Click on the button and the Instant thinking page will be displayed. Start recording your initial thoughts.

How do I view and comment on other's Sitches?​

Access all published Sitches from the "View all Sitches" button in the home page. All members may create a record in Instant Thinking and Deep Dive Thinking of other member's Sitches.

Deep Dive Thinking - Analysis

What is Deep Dive Thinking?​

Fix Sitches with the help of the different available Actions which enable analysis, critical thinking, assessments, visualization, seeking patterns, learning from others, sharing work and collaboration. There are 20 Deep Dive Thinking Tools.

How do I create entries for Deep Dive Thinking?

Start to fix Sitches by using the different Actions in Deep Dive Thinking. Select from the Deep Dive Thinking icons in the Sitch page and record your ideas.

What are Fishbones?

Fishbones are used for finding the causes for the Sitch. This helps clarify what to focus on when you fix, change or improve the Sitch. It focuses your attention on the right things.
 
 

What is the 80/20 Rule?

80/20 Rule is about asking the question "Which aspect of the problem or solution causes the greatest consequences or results?" Usually 20% of the problem or solution causes 80% of the consequence or results. This helps you focus on the right things.
 
 

What are Sketches?

Sketch your ideas and items to help you visualize your understanding of the issues in the Sitch. You may want to sketch patterns, similarities or dissimilarities. Your sketch can be very basic, which is alright, or very advanced.
  

What is Group Think?

This is an open discussion about the Sitch. Please post your observations, ask questions, reply and help others. You can also add files, links, photos and videos. Use the other actions in Analysis, Solutions and Impacts for more specific actions.

 

Deep Dive Thinking - Solutions

How do I add Checklists?

The Checklists are steps, processes, procedures or lists of ideas to help fix, change or find a solution for the incident, situation, event, challenge, etc. This helps provide a quick guide to review main points.
 
 

How do I add Frames?

Frames present different views of the Sitch. This helps you gain a 360-degree perspective. It also provides insights to possible biases. Your actions' success or failure are influenced by other people's feelings, culture, values, sentiments, and emotional attachments. Frames help you look at other people’s sentiments and emotional attachments and allow you to understand them better and refine your approaches and solutions.
 
 

How do I do Pros and Cons?

One way to assess solutions and make go or no-go decisions is to list the pros, the reasons that favors the decisions, and the cons, the reasons that do not support the solution. This approach helps you to weigh things.
 
 

How can I add downloads, videos, and links?

Share files, videos and links that may help in the solution of the Sitch. This adds valuable resources.
 
 

How can I do my What If?

This is a mini-scenario. By presenting a solution that shows the different scenarios, you improve your understanding of the options in solving the Sitch.
 
 

How can I do Workarounds?

When you face challenges, sometimes you have no control over moving some obstacles. So what do you do? You develop workarounds. You workaround the obstacles and achieve your goals.
 
 

Deep Dive Thinking - Results

How do I do Impacts?

Share a small positive impact based on what have been observed as a result of fixing or finding a solution to the Sitch or challenge. The impact does not need to be accurate or big. It is an estimation. It is a very small positive impact in work and in oneself. This helps to see real-life impacts of the actions and learning.
 
 

How do I do Stories?

Sharing a story is a way of sharing experiences. Answer the questions to complete the Story Arch.
 
 

More Things You Can Do

Track your progress with Path2X (Path to Expertise)

In Situation Expert, your Sitches, comments and other activities are tracked. The purpose of Path2X is to show you the areas of your Path to Expertise - Path2X. You'll see your progress and a general idea of your interest areas. You'll also see the topics that you worked on and you can access directly the Sitches from the list. Path2X provides you total points. You can sort by Recent, Expertise type and Points. One huge value of your Path2X records is the display and announcement to your teams and company on how you are building your expertise. 

My Path2X Map

This is another way to view your topics of interest in Situation Expert. Click the "My Path2X Map" link. Choose a topic by clicking on it and research results will appear.

Review your activity Stats

You can track your activities by viewing "Stats." It is a visual way of keeping track of your progress.

Learn from Most Stars Sitches and Comments

This is the list of the most popular and highly rated comments and Sitches. You may wish to follow these topics and members.

Series of Sitches

Series of Sitches is a list of Sitches that are assembled together to make their connections clear. You can see the connections of different Sitches.