What's the Situation?
This lady represents a pattern of how customers are handled. Complaints rose to 45% last month and there is no sign it is improving. The customer care department says it is the case of growing defective products. The production department claims all products pass high testing. Meanwhile, the high rate of returns continues. This impacts sales teams meeting their quota. It reduces the profits of the company. And there is no clear solution in sight.

There is strong pressure from competitors and the company could lose market share very quickly.
What's the Situation?
This lady represents a pattern of how customers are handled. Complaints rose to 45% last month and there is no sign it is improving. The customer care department says it is the case of growing defective products. The production department claims all products pass high testing. Meanwhile, the high rate of returns continues. This impacts sales teams meeting their quota. It reduces the profits of the company. And there is no clear solution in sight.

There is strong pressure from competitors and the company could lose market share very quickly.
What's the Situation?
The tractor seem to stall and loses power after 10 minutes of start. The operator think it is an electrical issue. He saw some smoke. Three of 10 tractors seem to have the same symptoms.
What's the Situation?
Act as engineer, ATA 24 AC 901 The lower FWD and AFT cargo doors will not open Electrically. What is the problem? Where this happens? what are observations? what are data?
What's the Situation?
This is an incident where a person faked his own fall. He said he was hurt and claimed Workers Comp benefits. How do you deal with this problem and how do you solve this situation?

Play the video on the left side. Click the different buttons above to continue your learning experience.
What's the Situation?
We just acquired this MRI machine but I'm having trouble with it. The liver image on the device is not showing properly. The attenuation colors are not reflecting on the screen as well, making it difficult to provide an accurate assessment of the patient's liver.
What's the Situation?
“You sent me here and now, I am stuck. My kid is sick. Do something, please.” I am so desperate. How do I help my employee? I sent her to travel overseas and now there is a pandemic happening. She is locked-down in her hotel. But she has to travel back home since her child is very ill. I feel responsible. I have to help her. But others insist she should take care of herself and I should avoid being involved. I am desperate. How do I stay calm and help my employee?
What's the Situation?
“You sent me here and now, I am stuck. My kid is sick. Do something, please.” I am so desperate. How do I help my employee? I sent her to travel overseas and now there is a pandemic happening. She is locked-down in her hotel. But she has to travel back home since her child is very ill. I feel responsible. I have to help her. But others insist she should take care of herself and I should avoid being involved. I am desperate. How do I stay calm and help my employee?
What's the Situation?
We are in turbulent times. Our environment is full of uncertainties, unknowns, and ambiguity. How do we manage these situations? How do we harness the energy of our teams?

Watch the video, do the activities, and join the discussion.
What's the Situation?
The employee problem has been ignored for so long, now you and your team leader have to resolve the issue.
What's the Situation?
The fraud case of Wells Fargo revealed the danger of companies putting high-pressure sales quotas on employees. The result of such a practice at Wells Fargo Bank led hundreds of its employees to open fake accounts for Wells Fargo clients.

Short-term profits went up by millions, but when the widespread fraud was uncovered, the bank’s fine imposed by the SEC ran into the billions. In addition, the bank lost hundreds, if not thousands, of clients.

Your tasks in this exercise are to go through reflection activities and learn lessons from what happens when a company culture sets the tone for fraud.

Play the short video on the left. Click "Article" above to continue.
What's the Situation?
We have been working from home for 5 weeks now. Some employees are restless. A client wants my team to go on-site for consulting work, but I have employees refusing to go.
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