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What's the Situation?
This lady represents a pattern of how customers are handled. Complaints rose to 45% last month and there is no sign it is improving. The customer care department says it is the case of growing defective products. The production department claims all products pass high testing. Meanwhile the high rate of returns continues.
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What's the Situation?
Welcome!
This website is a pre-webinar activity for the TrainingMagnetwork webinar on January 19, 2022, at 9:00 am Pacific. "Shut Up So Learners Can Learn - No Lecture Virtual Training." Before the webinar, please do the following activities. This will add to your learning experience. Play the situation video, "Boring Kills." That's what we do to our participants. So what do we do to remedy this problem? Join our discussions. Click "Pros and Cons" and "Solutions." Download Free Stuff. You need to register to join the discussions. I look forward to meeting you at the TrainingMagnetwork webinar on January 19, 2022, at 9:00 am Pacific. "Shut Up So Learners Can Learn - No Lecture Virtual Training." Let's have fun! Ray Jimenez, PhD |
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What's the Situation?
Why are these two team members yelling at each other? Are they losing emotional control? Watch the video.
Assume you are training workers on emotional control. You delivered and covered the content. But now you want to engage them more to apply ideas. This pre-webinar exercise allows you to experience how to use “Thinking Tools” to engage learners and help them “to think just a little bit more.” Play the “Time-Out” video. Then provide your comments in Analysis, Solutions, and Impacts. |
What's the Situation?
Welcome to the Pre-Webinar Activity for the webinar
TrainingMagNetwork How to be a Super Facilitator in Virtual Training, Feb. 9:00, 9:00 am PST. In the webinar, we will learn how to design and strategize facilitation techniques that boost the performance of your webinars and virtual session. By going through the activity, you will EXPERIENCE the process I call "PIGGYBACKING." I ask you to participate in the pre-activity and then use your ideas during the webinar. View the video and then click "My Checklist." Download an incredible FREE STUFF "Engagement Matrix" and do the "Matrix Exercise." We will share your comments and thoughts during the webinar. Let’s have fun! Ray Jimenez |