Helpdesk

How to use Situation Expert

Overview

Where do I start?

Situation Expert is your tool to fix, solve and improve work issues and challenges. Situation Expert is about learning and building expertise by taking small actions. You start by creating or viewing a Sitch (a situation). You can reply or submit some details of the situation and then provide your Instant Thinking. To deepen your knowledge and skill, you go Dig Deeper. When you repeat this process, you develop both intuitive thinking skills and deliberate reflection skills. Both skills help you build confidence and increase your expertise on specific situations and narrow areas.

How can I benefit from Sitch?

You can post a Sitch and get help from others on issues you need answers, solutions or insights. You can invite others to assist you in your Sitch. You can also review and publish your progress through the Path to Expertise (Path 2x) tool.

What are the benefits to team members?

When someone creates or replies to Sitches, your team develops a pool of valuable answers and insights on the most common issues your team encounters at work. You learn and build expertise by exchanging experiences with your team members.

What are the benefits to your company?

Your company will have a way of helping everyone learn, contribute and build their expertise. Situation Expert helps your company save costs, increase speed of solutions and improve the company results.

What are benefits to leaders, learning professionals or knowledge experts?

With your leadership, you help your team members and the company accelerate expertise and skill building. Situation Expert is a way to help teams share actions and knowledge to fix, solve and improve issues and problems that are pressing to your company. Situation Expert is a solution to problems of talent loss through attrition or turnover, retaining company wisdom and best practices and improving results and performance by immediate sharing of issues, problems, opportunities and solutions.